For most products, you have 28 days to notify the seller if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered.

How to cancel an order, or return/exchange a product

Contact us to let us know that you wish to cancel an order or return/exchange a product by either:

  1. Notifying us directly by signing in to your account, go to and at the top of the page, click on Account Login.  Sign in with the email address and password supplied when placing your order.  Click on 'Your Orders' and select the order you want to return, click on ‘Display Orders', you can then select 'Return Item' and complete the returns form with the required information.

  2. Fill in the cancellation form available here and email the completed form to with your name and order number specified in the subject line.

If you have already received your order, please securely package the item and send it back to the seller within 14 days of letting us know that you want to cancel your order or return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

As the seller's payment agent, we will process the refund directly to your payment card, in no more than:

Please don't destroy or throw away any product, even if it's faulty, before you've spoken to the seller and agreed that doing so won't affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

All sellers comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us at or call 01530 440441 and option1 to speak to our customer service team.

Unfortunately, some items are non-cancelable and non-refundable:

To avoid disappointment, please check ensure you have checked the product description to ensure whether an item is cancelable or non-cancelable before ordering.